Legal
Refund & Cancellation Policy
Last updated: 2026-10-04
1. How You Pay
You pay for each order by card at checkout, through Stripe. There is no deposit, prepaid balance or subscription, so there is never unused money sitting with us. Every refund under this policy goes back to the card you paid with, typically within five to ten business days of our approving it.
2. Orders in Progress
Once an order is placed, it enters fulfillment with the relevant third-party provider. Orders that have not yet begun fulfillment can be cancelled for a full refund of that order, back to the card you paid with. Orders already in fulfillment follow the provider’s replacement and refund terms, which we will apply on your behalf.
3. Failed or Non-Delivered Placements
If a placement is not delivered as ordered, you are entitled to a replacement or a refund of that order, at our discretion in coordination with the provider. The refund goes back to the card you paid with. Where an order covers several placements, we can refund the placements that were not delivered and leave the rest running. Report any delivery issue by email to the address below and we will resolve it.
4. What Is Not Covered
Because search engine outcomes are outside our control, we do not refund based on SEO results, ranking changes, or a placement later being altered or removed by the publisher beyond the provider’s guarantee window. These limits are described further in our Terms of Service.
5. Contact
Refund and cancellation requests: support@vouchport.com.