Refund & Cancellation Policy
Last updated: 2026-07-09
1. Wallet Deposits
Funds you add to your VouchPort wallet remain your balance until applied to an order. Unused wallet balance is refundable to your original payment method on request. To request a refund of unused funds, contact us at the address below and we will process it, typically within five to ten business days.
2. Orders in Progress
Once an order is placed, it enters fulfillment with the relevant third-party provider. Orders that have not yet begun fulfillment can be cancelled for a full refund of that order. The refund goes back the way you paid for that order. Orders paid by card at checkout refund to that card. Orders paid from your wallet balance refund to your wallet, even if you originally funded the wallet by card. Unused wallet balance can then be withdrawn to your original payment method under section 1. Orders already in fulfillment follow the provider’s replacement and refund terms, which we will apply on your behalf.
3. Failed or Non-Delivered Placements
If a placement is not delivered as ordered, you are entitled to a replacement or a refund of that order, at our discretion in coordination with the provider. The refund goes back the way you paid for that order. Orders paid by card at checkout refund to that card. Orders paid from your wallet balance refund to your wallet, even if you originally funded the wallet by card. Unused wallet balance can then be withdrawn to your original payment method under section 1. Where an order covers several placements, we can refund the placements that were not delivered and leave the rest running. Report any delivery issue from the Support tab in the marketplace or by email and we will resolve it.
4. What Is Not Covered
Because search engine outcomes are outside our control, we do not refund based on SEO results, ranking changes, or a placement later being altered or removed by the publisher beyond the provider’s guarantee window. These limits are described further in our Terms of Service.
5. Contact
Refund and cancellation requests: support@vouchport.com.